Our team is growing again and we’re looking for an experienced Operations Manager to take ownership of how our firm operates day to day and into the future.
Job title – Operations Manager
Workplace type – Hybrid (min. 3 days in office)
Job type – Full time
Location – Central Birmingham office
Skills – excellent problem solver, strong communicator, client focused, commercially minded, self-starter, independent thinker, proactive, analytical, eye for detail.
About Us
Our niche Employment Law firm was set up back in 2014, with a mission to provide high-quality service and advice on all aspects of employment law and HR. We offer our clients the expertise they expect from a big firm, with the personalised attention to detail and care you can only get from a small firm.
Our clients include SMEs and large organisations across the private/public/third sector and private individuals. We regularly work with a mixture of in-house legal teams, HR departments, HR consultants, business owners, managers and directors.
Operations Manager Key Responsibilities
This is a hands-on, influential role for someone who enjoys improving systems, questioning how things are done, and building efficient, modern ways of working. You’ll work closely with senior lawyers and play a key role in shaping the firm’s operations, culture, and client experience.
This is a hybrid role based at our office in central Birmingham for a minimum of 3 days per week.
What you’ll be doing
- Owning the firm’s operational systems, processes and workflows
- Driving continuous improvement using technology, data and better ways of working
- Managing practice operations, compliance and regulatory processes
- Supporting fee earners with billing, collections and diary management
- Overseeing file opening, compliance checks and archiving (Leap / Synology)
- Partnering with the Office Manager to ensure a professional, welcoming client experience
- Supporting finance, HR administration, suppliers, insurance and reporting
- Helping deliver marketing activities, events and business development initiatives
What we’re looking for
- Proven experience in operations or practice management (professional services preferred)
- Strong track record of process improvement and operational efficiency
- Confidence using systems, workflows and office technology
- Good financial acumen (experience of billing, collections, credit control desirable)
- Experience with data analysis and operational reporting
- Highly organised, proactive and comfortable working autonomously
- Excellent written and verbal communication skills
- Confident in stakeholder management
- An interest in innovation, efficiency and improving client service
- Degree in Business Administration, Digital Information Technology for Business, Operations Management or a related field is desirable.
What We Offer
A professional, supportive, friendly and forward-thinking environment.
A diverse client base and workload – there’s never a dull day!
A competitive salary and benefits package.
Professional development and career progression.
How to Apply
If you’ve got a genuine passion for driving continuous improvement across systems, processes, event and workflows then we’d love to have you in our team. Please send your CV and a covering letter detailing your experience and why you think you’re a good match for the role to us at info@neateandpugh.com
We are an equal opportunities employer who celebrates diversity and is committed to creating an inclusive environment for all employees.